如何用中文解决住酒店遇到的问题 Handy Chinese phrases to resolve hotel problems

en.hainan.gov.cn

Updated: 2026-03-20

We've put together a complete guide for handling hotel room issues (住酒店 zhù jiǔ diàn) in China to make it simple for you!

Asking for the Wi-Fi password

When you need to connect to the internet, simply ask:

"WiFi密码是什么？" (WiFi mìmǎ shì shénme?) (What is the Wi-Fi password?)

Or: "Wi-Fi很慢。" (Wi-Fi hěn màn.) (The Wi-Fi is very slow.)

Requesting missing items

Use "没有 (méi yǒu)" — meaning "there’s no …" — to report anything missing from your room:

"我的房间没有热水。" (Wǒ de fángjiān méi yǒu rèshuǐ.) (There’s no hot water in my room.)

Housekeeping requests

Whether you need your room cleaned or want extra supplies, these phrases will help:

"请打扫我的房间。" (Qǐng dǎsǎo wǒ de fángjiān.) (Please clean my room.)

"可以再给我几条毛巾吗？" (Kěyǐ zài gěi wǒ jǐ tiáo máojīn ma?) (Can you give me a few more towels?)

"我需要更多的卫生纸。" (Wǒ xūyào gèng duō de wèishēngzhǐ.) (I need more toilet paper.)

"我可以要一个枕头吗？" (Wǒ kěyǐ yào yī gè zhěntou ma?) (Can I have a pillow?)

Asking for toiletries

Forgot your personal hygiene items (个人卫生用品 gèrén wèishēng yòngpǐn)? Many hotels can provide them — just ask:

"我忘了带个人卫生用品，请问，你们可以提供吗？" (Wǒ wàng le dài gèrén wèishēng yòngpǐn, qǐngwèn nǐmen kěyǐ tígōng ma?) (I forgot to bring my personal hygiene items — can you provide them, please?)

Complaining about noises or smells

If your room is too noisy or has an unpleasant smell, here's how to describe the problem and ask for a solution:

"我的房间太吵了。" (Wǒ de fángjiān tài chǎo le.) (My room is too noisy.)

"你们能处理一下这个问题吗？" (Nǐmen néng chǔlǐ yīxià zhège wèntí ma?) (Can you handle this issue?)

"我可以换一个房间吗？" (Wǒ kěyǐ huàn yī gè fángjiān ma?) (Can I change to another room?)

Ordering room service

Not in the mood to go out? Here's how to ask for food deliveries to your room:

"可以送餐吗？" (Kěyǐ sòng cān ma?) (Is room service available?)

"有送餐服务吗？" (Yǒu sòng cān fúwù ma?) (Is there a food delivery service?)

With this guide, you'll be able to handle almost any hotel room issue in China with complete confidence!