Q: What are guaranteed pick-up and pick-up upon purchase?

A: Guaranteed pick-up: Outbound travelers who purchase duty-free goods with a unit price not less than 50,000 yuan ($6,961) each time before leaving the island can choose the guaranteed pick-up. In addition to paying for the goods, outbound travelers need to provide a guarantee equivalent to the import tax of the goods to the customs before picking up the goods on the spot. If the travelers want to get the guarantee refunded when leaving the island, they should apply to the customs to verify that the duty-free goods have not been used or consumed, and submit the duty-free shopping vouchers and valid personal identification or travel documents. If the customs physically verify the unused condition of the goods and the travelers have actually left the island, the customs will refund the guarantee.

Pick-up upon purchase: Outbound travelers who purchase duty-free goods with a unit price of less than 20,000 yuan each time and within the specified catalog list before leaving the island can choose to pick up the goods upon purchase according to the requirements of the purchase limits for duty-free goods. After paying for the goods, outbound travelers can pick up the goods on the spot, and customs will not physically verify the goods when they leave the island. Duty-free goods that can be picked up upon purchase include 15 categories of goods commonly used by travelers during their stay in Hainan, such as cosmetics, perfume, luggage and infant formula milk.